Best storm preparation is communication

There is nothing worse for a company and its customers than being forced to close because of inclement weather. And with winter almost upon us once again, now is a good time to make sure your business continuity plan is prepared for anything and everything mother nature is looking to throw your way. By communicating […]

Employee Spotlight: Speedy and Agile, Meet Jim Hausler

We like to have fun with our teams at Refresh. This past month we had a contest for SLA adherence for both teams and individuals. The technicians and engineers were measured on first response times and resolution times of customer issues. Everyone had a lot of fun sharing tips and team building.