About Us

Protecting operations, credibility, and growth through secure and smart IT
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What we do

Refresh Technologies helps organizations modernize, protect, and manage their technology with confidence. Based in Charlotte, North Carolina, we deliver practical IT solutions that support growth, reduce risk, and keep operations running smoothly.

We work with businesses that need more than reactive support. Our team brings strategy, hands-on expertise, and long-term partnership to every environment we manage.

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Our services

Our comprehensive range of IT services is designed to protect momentum, not slow it down.

Services

Solutions

Our team

Our team brings decades of experience in security, compliance, cloud strategy, and enterprise IT operations. We are committed to helping your business succeed with cutting-edge IT solutions.
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Fae Parker Shaffer

CEO

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Bob Shaffer

COO

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Carolyn Beoris​

VP of Finance

Partners & Certifications

Reliable technology. Proven standards.

We partner with leading technology providers and maintain industry-recognized certifications to
deliver secure, reliable, and compliant IT environments.

Trusted by businesses that value stability and security

Delivering fast, accountable support that fits the way you work

Use the options below to reach our support team for technical requests, troubleshooting, and service assistance. For sales, partnerships, or general inquiries, please visit our Contact Us page.
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Phone support

Call for urgent needs, downtime, or time-sensitive support needs.
Call: 704-374-0107. For support, it is option 1

Email support

Email is ideal for nonurgent issues, requests, and follow-ups. We typically reply on the same day.
Email: help@refreshtech.com

Remote support

Already working with a technician? Use Refresh Connect to securely start a remote support session.
Launch Refresh Connect

Access the Support Portal

Submit tickets, track updates, and manage requests in one place.
Access the Support Portal

Build your career with us

We’re looking for people who want to grow alongside a company that treats security and trust as nonnegotiable.

Level 2 Support

Provide IT support for clients remotely or at a client site. Find fixes and final solutions by troubleshooting issues while providing superior customer service...

Customer Relationship Manager

Undertake office administrative functions and serve as a clearinghouse for information and requests for service and issues related to computer desktop...