Bring Your Own Device (BYOD)
Frequently Asked Questions
Questions about our BYOD program? Here’s what you need to know before you enroll.
Why do I need to sign this agreement?
If you’re using a personal device for work, this agreement documents your consent to have the security and management tools required by your company’s IT compliance program installed on that device. It also spells out your rights as the device owner so there are no surprises.
What will Refresh Technologies actually install on my device?
A small set of tools: a monitoring agent, endpoint protection (antivirus/threat detection), patch management, mobile device management (MDM), DNS/web filtering, and periodic security awareness prompts. These are the same tools used on company-owned devices.
Will Refresh be able to see my personal files, photos, or messages?
No. Monitoring is scoped to device health, security status, and work-related activity. Personal files, photos, and non-work applications are not targeted or accessible.
Can Refresh remotely access my device without my knowledge?
No — remote access sessions require your consent and will be visible to you. The only exception is an active security incident (such as a confirmed malware infection or data breach), where immediate action may be necessary.
Can the company wipe my entire device?
No. Only company data — email, files, and credentials associated with your work account — can be remotely wiped, and only in the event of device loss, theft, termination, or a security incident. Your personal data is not affected.
What happens when I leave the company or exit the program?
All company-managed profiles, agents, and software will be cleanly removed from your device. Your personal data stays intact. You’ll also be asked to delete any locally stored company or client data and confirm that in writing as part of offboarding.
Do I have to do this?
This is an opt-in program. However, if you’re accessing company systems on a personal device, enrollment is required to maintain compliance. If you prefer not to enroll, the alternative is to use a company-provided device.
Who do I contact if something goes wrong with my device after enrollment?
Reach out to Refresh Technologies directly — email help@refreshtech.com or call 704-374-0107, option 1. We’re here to help and will address any issues caused by managed tools promptly.