Insights
The Refresh blog
Ideas that move your business forward

What your phone calls are telling you (and how VoIP analytics helps you listen)
The same Voice over Internet Protocol (VoIP) infrastructure your business relies on for day-to-day communication is quietly generating a wealth

Virtualization or the cloud? How to choose the right solution for your business
“We should move to the cloud” and “we should virtualize our servers” often get treated as the same conversation, but

Microsoft is ending Office 2021 support in 2026
If you or your team are still running Office 2021, which houses the standalone perpetual-license versions of Word, Excel, PowerPoint, and

Business intelligence: Leveraging data to make smarter decisions
From sales figures and customer interactions to website traffic and support tickets, every business generates a vast amount of data.

Using Microsoft 365 and CoPilot to transform your daily spreadsheet workflows
Relying on manually created tracking tools often leads to formatting errors and broken data connections across your organization. Discover how

Want to stop your cloud storage subscription? Here’s what you need to know
Breaking up with your cloud storage provider may sound simple, but it requires a bit of strategy to avoid losing

6 Disaster recovery myths putting your business at risk
Disaster recovery (DR) is an essential safeguard, yet it frequently gets brushed aside. Common assumptions give business owners a false

How to get more work done on an Android tablet
Android tablets are powerful work tools, but many businesses only scratch the surface of their capabilities. Implementing the following tips

MSP market trends: How the industry is evolving with AI and cybersecurity
Managed service providers (MSPs) have long helped businesses maintain stable, secure, and reliable technology environments. Their role traditionally centered on